What the Bugwise Guarantee Means
At Bugwise Pest Control, we do not just treat the problem and walk away. We back our work with a clear written guarantee, so you know exactly what is covered, when the guarantee starts, and what happens if the original pest issue returns.
Our treatments are carried out using professional products and methods by qualified pest control technicians. Guarantee periods vary depending on the treatment type, the pest involved, and whether proofing work has been completed by Bugwise.
Guarantee Periods by Treatment
Standard Insect Treatments
Most one visit insect treatments, such as fleas, ants, moths, beetles, and wasps, are covered by a 30 day guarantee from the date of treatment.
Cockroaches and Silverfish
These are single visit treatments that rely on professional residual insecticides, which may take up to 6 weeks to fully clear activity. To reflect this, they are covered by a 60 day guarantee from the treatment date. Some activity during the first 4 to 6 weeks can be normal while the treatment continues to work. See Cockroach Control and Silverfish Control.
Bed Bugs
- Chemical treatment, 2 visits, 3 weeks apart: the 30 day guarantee begins after the second visit, once the programme is complete.
- Steam treatment, 1 visit: the 30 day guarantee begins on the treatment date.
More details: Bed Bug Treatment.
Fleas
Flea treatments are usually carried out as a 2 visit programme, normally around 3 weeks apart. The 30 day guarantee begins after the second visit, once the programme has been completed. More info: Flea Control.
Garden Moles
Garden mole trapping programmes include multiple visits. The 30 day guarantee begins after the final visit, once the programme is complete. Learn more here: Mole Pest Control.
Rodent Proofing Work
Where Bugwise has carried out proofing work to block or seal rodent entry points, we provide a 12 month guarantee on the specific proofing work completed by us. See Mice Control and Rat Control.
When Your Guarantee Starts
- Single visit treatments: from the treatment date.
- Two visit or multi visit programmes: from the date of the final treatment visit, once the programme is complete.
- Rodent proofing: from the date the proofing work is completed.
Conditions of the Bugwise Guarantee
- The recommended treatment programme must be completed and payment made in full.
- All preparation and aftercare instructions given by our technician must be followed.
- The guarantee applies to recurrence of the original infestation only.
- The property must not be exposed to new sources of infestation after treatment.
- Proofing guarantees apply only to the specific entry points sealed or repaired by Bugwise.
- The guarantee does not cover untreated areas, unrelated pest issues, or changes to the property that affect the original treatment or proofing work.
Helpful Notes
- With residual insecticide treatments, some activity during the first 4 to 6 weeks can be normal.
- If you are unsure whether what you are seeing is normal post treatment activity or a recurrence, contact Bugwise for advice.
- Some high risk premises may require ongoing monitoring or routine maintenance visits rather than one off treatment alone.
Need help with a pest problem?
Speak to our team for advice or a fast quote. We will explain exactly what guarantee applies before work starts.
Request a Quote
or call 0208 914 7919
Why Customers Trust the Bugwise Guarantee
A guarantee only matters if the company behind it is clear, responsive, and willing to stand behind its work. That is why customers across London and Essex choose Bugwise Pest Control.
- ✔ Clear written guarantees with no vague wording.
- ✔ Up to 60 days on eligible insect treatments and 12 months on rodent proofing completed by Bugwise.
- ✔ Discreet service, digital reports, and upfront pricing.
- ✔ Professional treatments carried out using safe, proven methods.
Accredited and Approved Professionals
Bugwise Pest Control works to professional industry standards, with clear written guarantees and customer focused service.
View our BPCA listingTrusted by Customers Across London and Essex
Customers choose Bugwise Pest Control for clear advice, professional treatment, and honest follow up support. Our guarantee is part of that commitment.
Frequently Asked Questions
Yes. Bugwise Pest Control provides a clear written guarantee on eligible treatments and proofing work. Guarantee periods vary depending on the pest, the treatment type, and whether proofing work has been completed by Bugwise.
Most standard insect treatments are covered for 30 days, while cockroach and silverfish treatments are covered for up to 60 days. Rodent proofing work completed by Bugwise is covered by a 12 month guarantee.
Single visit treatments start from the treatment date. Two visit or multi visit programmes start from the date of the final treatment visit, once the programme is complete. Rodent proofing guarantees begin when the proofing work has been completed.
If the original pest problem returns within the guarantee period, and the treatment conditions have been met, Bugwise will assess the issue and carry out further work where appropriate under the terms of the guarantee.
No. The guarantee applies to the original infestation treated by Bugwise and to the specific proofing work completed by us. It does not cover untreated areas, unrelated pest issues, new infestations, or cases where preparation and aftercare instructions have not been followed.
Need Help With a Pest Problem?
Speak to Bugwise Pest Control for clear advice, fast quotes, and professional treatment. We will explain exactly what guarantee applies before any work starts.