Pest Control Frequently Asked Questions

Welcome to Bugwise Pest Control London's frequently asked questions page. We're here to provide you with instant answers to your pest control queries, and to help you book your desired treatment with us for emergency pest removal.


What types of pests does Bugwise Pest Control handle?

Bugwise Pest Control handles a variety of pests including bed bugs, rodents, crawling and flying insects, birds, and seasonal pests.

Does Bugwise Pest Control offer same-day appointments?

Yes, Bugwise Pest Control offers same-day service and is open 7 days a week.

What areas does Bugwise Pest Control service?

Bugwise Pest Control provides services within the Romford, Dagenham, and Hornchurch areas, among other locations.

Are the technicians at Bugwise Pest Control certified?

Yes, the technicians at Bugwise Pest Control are BPCA-certified and trained to the highest standard.

What methods and equipment does Bugwise Pest Control use?

Bugwise Pest Control uses advanced equipment, products, and techniques for pest prevention, exclusion, and eradication.

Does Bugwise Pest Control offer services for both residential and commercial properties?

Yes, Bugwise Pest Control offers services for both residential and commercial properties.

Why should I choose Bugwise Pest Control over other pest control services?

Reasons to choose Bugwise Pest Control include their BPCA-certified technicians, comprehensive pest and bird control services, safe and effective control methods, humane and environmentally friendly approach, and £2M public liability insurance.

What is the British Pest Control Association (BPCA), and why is it important that Bugwise Pest Control is a member?

The British Pest Control Association (BPCA) is a professional organization that sets high industry standards and best practices for pest control. Being a member indicates that Bugwise Pest Control adheres to these standards and practices.

What are the signs that I might need professional pest control services?

Signs that you may need professional pest control services include seeing live or dead pests in your home or workplace, noticing droppings or tracks, hearing noises (such as scratching or scurrying), observing damaged property, or finding nests or burrows.

Are DIY pest control methods effective, or should I always hire a professional?

While some DIY pest control methods can be effective for minor infestations, they often lack the potency and targeted approach of professional treatments. Hiring a professional ensures that the appropriate methods and chemicals are used to eradicate pests safely and effectively. Additionally, professionals can identify the root cause of the infestation and provide long-term prevention strategies.

Is professional pest control safe for my family and pets?

Professional pest control companies prioritize the safety of their clients, their families, and their pets. They use industry-approved chemicals and treatment methods that are designed to minimize exposure and risk.

What does the pest control process look like at Bugwise Pest Control?

The pest control process at Bugwise Pest Control includes a thorough inspection of the property to identify the type of pest and the extent of the infestation, the development of a treatment plan tailored to your specific needs, and advice on how to prevent future infestations.

What types of pests are common in London?

The website does not provide specific information on which pests are most common in London. However, Bugwise Pest Control does offer a range of services to handle various pests, ensuring that properties remain safe and pest-free.

Does Bugwise Pest Control offer long-term protection plans?

Yes, Bugwise Pest Control offers a range of services from one-off treatments to long-term protection plans to suit individual needs.

What does the commercial pest control service entail?

Bugwise Pest Control's commercial pest control services include initial inspection and audit of the premises, identification and elimination of all existing pest problems, development of an Integrated Pest Management Program, ongoing monitoring of pest activity, and regular customer service and reporting.

How soon can you come for pest control treatment? 

Our phone lines are open 7 days a week, so you can contact us as soon as you notice a problem. The soonest we can come to your property is one hour after your call, or later in the day if we are too busy. However, if our schedule doesn't allow us to help you in the nearest few days, we will provide you with information on how to deal with the problem in the meantime.

How long will a pest control visit take? 

Our services are not timely-based so your exterminator will stay until the job is done. Each service takes a different amount of time and depends on the type and size of the infestation.

How much does it cost to call out pest control UK?

In the UK, the cost can also vary. For example, treating a rat problem might cost around £150-£200, while dealing with insects could cost less.

What does pest control do with foxes?

Pest control services can help deter foxes from your property using various methods, such as installing fencing or using repellents. In some cases, they may trap and relocate the foxes. However, in many areas, foxes are protected and cannot be harmed or killed.

Do local councils do pest control?

Some local councils in the UK do offer pest control services, often at a lower cost than private companies. However, the services they offer and the pests they deal with can vary, so it's best to check with your local council.

When should I call pest control?

You should call pest control if you notice signs of an infestation that you can't handle on your own. This might include seeing pests, finding droppings or damage caused by pests, or hearing noises in your walls or attic.

Will the council do anything about rats?

Many councils in the UK do offer services to deal with rats, though there may be a charge for this. Again, it's best to check with your local council.

What do you do if you see a rat in your garden?

If you see a rat in your garden, it's a good idea to remove any potential food sources and shelter that might be attracting them. If the problem persists, you may want to consider calling a pest control service.

Will rats leave on their own?

Rats are unlikely to leave on their own if they have a reliable food source and shelter. They are also prolific breeders, so a small problem can quickly become a large one.

How much does it cost to get rid of rats UK?

As mentioned earlier, treating a rat problem in the UK might cost around £150-£300, though this can vary.

Are rats harder to get rid of?

Rats can be difficult to get rid of because they are smart, cautious, and prolific breeders. They can also squeeze through very small spaces, making it hard to completely seal off your home or property.

What is the cheapest way to get rid of rats?

The cheapest way to get rid of rats is usually to do it yourself using traps and/or poison. However, this may not be effective for larger infestations, and there are risks involved, especially if you have children or pets.

What do professionals use to get rid of rats?

Professionals use a variety of methods to get rid of rats, including traps, poison, and exclusion techniques (i.e., sealing off entry points). They also have access to commercial-grade products that may be more effective than those available to the public.

How do I permanently get rid of rats?

To permanently get rid of rats, you need to remove their food source, seal off their entry points, and eliminate any rats that are already present. This often requires a multi-pronged approach and may require professional help.

What do rats hate to walk on?

Rats dislike walking on aluminium foil and steel wool, as these materials feel uncomfortable under their feet.

What smell deters rats?

Rats are deterred by the smell of peppermint oil, citronella, and eucalyptus. They also dislike the smell of predators, such as cat urine.

Before & After Treatment Questions

Should I clean after a pest control treatment? 

It's not advisable to clean a treated area after a pest control procedure because you'll wash off the products your exterminator has applied. They are completely safe once they settle, so you shouldn't worry about that.

What should I do before a bed bug treatment? 

You will have to bag up all linens and bedding (duvet covers, sheets, bedding, etc.) in the affected room and hot wash them on 60-90'C. Do the same with clothing items, especially ones that are stored under the bed. Make sure to empty the area and hot wash everything. After that, it's best to thoroughly hoover around the bedroom, including all sides of the mattress/es and throw away the bag. Our team will give you all the needed info before and after the actual bed bug treatment.

Pest Questions

How can I find out the type of pest issue I have? 

You can look for the different clues left by the pests, but the best way to identify your pest problem and its size is to schedule a pest inspection.

Is it true that pests trigger asthma symptoms? 

Yes. Insects like cockroaches and bed bugs spread illnesses that can trigger allergic reactions, particularly in children.

Can you scare a rat out of your house?

Yes, it's possible to deter a rat from your house by using deterrents like high-frequency sound emitters or scents that they find unappealing, such as peppermint oil. These can make the environment uncomfortable for the rat, encouraging it to leave. However, these methods might not always be effective, especially for larger infestations. The most effective way to remove rats is through trapping, either by using traditional snap traps, live catch traps, or by hiring a professional pest control service.

What smells do mice hate?

Mice are reported to dislike certain strong odours including peppermint oil, cloves, cayenne pepper, and ammonia. However, these are not foolproof methods of deterring mice and they may grow accustomed to the smell over time. Again, professional pest control measures are typically more reliable.

Will mice ever leave my house?

Mice might leave your house if the conditions become unfavourable, such as if food sources are removed, if they feel threatened, or if the nest is disturbed. However, they are highly adaptable creatures and can survive in challenging conditions. If your home continues to offer shelter, warmth, and food, it's unlikely that they will leave on their own.

What should you do first if you spot signs of pest infection?

The first step is to identify the type and extent of the pest infestation. Look for signs such as droppings, gnaw marks, tracks, or nests. Once you've identified the pest, you should then remove potential food sources and seal entry points. The next step is typically to set traps or use other forms of pest control. For larger infestations, it's often best to hire a professional pest control service to ensure the infestation is fully eradicated.

How long does pest control smell last?

The smell from pest control treatment can vary based on the type of chemicals used. Most modern pest control substances are designed to be low-odour or odour-free, but some may still produce a noticeable smell. Typically, any smell should dissipate within a few hours to a few days. Ventilation can help speed up this process. Always follow the instructions or advice given by your pest control professional, as some chemicals may require you to stay out of your home for a period of time.


Do you do pest control for businesses? 

Yes. We work with a wide range of industries and businesses such as the hospitality industry, food manufacturing and processing businesses, pharmaceutical and healthcare industry, agriculture and farming sector, commercial buildings, and much more. Check out our commercial pest control page and contact us to discuss your particular case.

What is the cost of commercial pest control? 

Commercial solutions are much more complicated than residential treatments, and each case is unique. Please contact us directly to discuss your commercial pest control needs.

We hope we've covered most of your pest control questions here. If you have any other queries, please do not hesitate to get in touch with us for further information. Our friendly team is always here to help.

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