Our contact details
The type of personal information we collect
We currently collect and process the following information:
- Contact information (e.g., email address, phone number)
- Payment information (e.g., credit card details)
- Details of your pest control requirements
How do we get your personal information and why do we have it
Most of the personal information we process is provided to us directly by you when you:
- Contact us via email, phone, or our website.
- Request a quote or book a service by phone or through our website.
- Leave a review or provide feedback on our services.
We use the information that you have given us to:
- Provide you with pest control services, including scheduling appointments and processing payments.
- To communicate with you about our services and respond to your inquiries.
- To comply with legal obligations.
We may share some information with Google Analytics
Google Analytics is a platform that collects data from our website to create reports that provide insights into your business.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@infobugwise-co-uk
(b) We have a contractual obligation.
(c) We have a legal obligation.
How we store your personal information
Your information is securely stored.
We keep your name, address, email address, phone number and the services we have provided to you for 6 years. We will then dispose of your information by deleting it from our system.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at 02089147919 or [email protected] if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk